Point of Rental - Expert - Credit Card Processsing – Incident details

All systems operational

Expert - Credit Card Processsing

Resolved
Operational
Started 3 months agoLasted about 1 hour

Affected

Expert

Partial outage from 1:41 PM to 2:59 PM

Updates
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    The third party (GPI/Cayan) has rolled back their change temporarily. Credit card processing should now be working normally.

    Affected customers will need to ensure that their operating system is up to date and supports TLS 1.2 and Cyphers TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (0xc030) or TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 (0xc02f)

    If your IT team needs assistance with the above updates, please contact Point of Rental Support

  • Identified
    Identified
    We are aware of an issue affecting an isolated number of Expert customers in regards to credit card processing via Cayan. We are working with the third party payment processor as critical priority.