Point of Rental Status - Incident history https://ispordown.com Point of Rental Fri, 15 May 2026 18:51:02 +0000 Request Payment and Signature is not currently working - fix coming soon Type: Incident Duration: 21 hours and 57 minutes Affected Components: Essentials, Elite In The Cloud, Elite May 15, 18:51:02 GMT+0 - Identified - We are actively working to resolve an issue which eSign and ePay links are not working. We recommend to not send contracts for electronic Signature and Payment in the meantime. We expect to have this fixed today. If you urgently need a payment, we recommend calling your customer. If you can wait, we recommend waiting. We will provide notification once this is resolved. May 15, 19:14:35 GMT+0 - Identified - This issue is isolated to Essentials customers only, affecting eSign & ePay. May 16, 16:48:25 GMT+0 - Resolved - This incident has been resolved and will be released the evening of 5/16 in Essentials version 26.7.5\. Type: Incident

Duration: 21 hours and 57 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 15</var>, <var data-var='time'>18:51:02</var> GMT+0</small><br><strong>Identified</strong> - We are actively working to resolve an issue which eSign and ePay links are not working. We recommend to not send contracts for electronic Signature and Payment in the meantime. We expect to have this fixed today. If you urgently need a payment, we recommend calling your customer. If you can wait, we recommend waiting. We will provide notification once this is resolved..</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>19:14:35</var> GMT+0</small><br><strong>Identified</strong> - This issue is isolated to Essentials customers only, affecting eSign & ePay. .</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>16:48:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved and will be released the evening of 5/16 in Essentials version 26.7.5\. .</p> ]]> Fri, 15 May 2026 18:51:02 +0000 https://ispordown.com/incident/cmp79wg0w02sdqnlr1fmpmzk0 https://ispordown.com/incident/cmp79wg0w02sdqnlr1fmpmzk0 POR Pay timeouts Type: Incident Duration: 7 minutes Affected Components: Essentials, Syrinx in the Cloud, Elite In The Cloud, Elite, Syrinx May 11, 15:04:55 GMT+0 - Monitoring - We've resolved the timeout issue with POR Pay affecting some payments and are monitoring the situation. May 11, 15:12:20 GMT+0 - Resolved - This incident has been resolved. We'll continue to monitor POR Pay. Type: Incident

Duration: 7 minutes

Affected Components: , , , ,

<p><small>May <var data-var='date'> 11</var>, <var data-var='time'>15:04:55</var> GMT+0</small><br><strong>Monitoring</strong> - We've resolved the timeout issue with POR Pay affecting some payments and are monitoring the situation. .</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>15:12:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We'll continue to monitor POR Pay. .</p> ]]> Mon, 11 May 2026 15:04:55 +0000 https://ispordown.com/incident/cmp1c297g002eeernj6ildwye https://ispordown.com/incident/cmp1c297g002eeernj6ildwye Issue identified affecting Consumer Portal / Quick Link Type: Incident Duration: 28 minutes Affected Components: Elite In The Cloud, Elite Apr 28, 15:04:47 GMT+0 - Identified - We are aware of an issue affecting aspects of the Consumer Portal, including Quick Links. We are working on a resolution with top priority. Apr 28, 15:33:05 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 28 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>15:04:47</var> GMT+0</small><br><strong>Identified</strong> - We are aware of an issue affecting aspects of the Consumer Portal, including Quick Links. We are working on a resolution with top priority..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>15:33:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 28 Apr 2026 15:04:47 +0000 https://ispordown.com/incident/cmoirc0kz00d6su6fzuwxx0g9 https://ispordown.com/incident/cmoirc0kz00d6su6fzuwxx0g9 Issue sending E-mails Type: Incident Duration: 27 minutes Affected Components: Elite Feb 6, 16:23:06 GMT+0 - Identified - We are aware of an issue affecting the ability to send e-mails. We are working on a fix to this issue with top priority. Feb 6, 16:49:50 GMT+0 - Resolved - This incident has been resolved. Please reach out to support@pointofrental.com if you encounter any further disruptions. Thank you for your patience. Type: Incident

Duration: 27 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>16:23:06</var> GMT+0</small><br><strong>Identified</strong> - We are aware of an issue affecting the ability to send e-mails. We are working on a fix to this issue with top priority..</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>16:49:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Please reach out to support@pointofrental.com if you encounter any further disruptions. Thank you for your patience..</p> ]]> Fri, 6 Feb 2026 16:23:06 +0000 https://ispordown.com/incident/cmlb3gq3g00p4sv64gqeuudzk https://ispordown.com/incident/cmlb3gq3g00p4sv64gqeuudzk Cloudflare Global Outage Impact Type: Incident Duration: 9 hours and 11 minutes Affected Components: Essentials, Essentials App, Rental Hosting, Expert/Elite Mobile Workforce App, POR One, Syrinx in the Cloud, Elite In The Cloud, Expert/Elite Inspection App, Expert in the Cloud Nov 18, 20:57:50 GMT+0 - Resolved - The Global Cloudfare outage is being reported as resolved and all systems should be operational. If you continue to experience any issues related to the outage experienced please email [support@pointofrental.com](mailto:support@pointofrental.com) Nov 18, 11:47:00 GMT+0 - Monitoring - We are continuing to monitor a global Cloudflare outage that is massively impacting. Our engineers are working to reroute traffic and we will update as the situation evolves. Type: Incident

Duration: 9 hours and 11 minutes

Affected Components: , , , , , , , ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>20:57:50</var> GMT+0</small><br><strong>Resolved</strong> - The Global Cloudfare outage is being reported as resolved and all systems should be operational. If you continue to experience any issues related to the outage experienced please email [support@pointofrental.com](mailto:support@pointofrental.com) .</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:47:00</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to monitor a global Cloudflare outage that is massively impacting. Our engineers are working to reroute traffic and we will update as the situation evolves..</p> ]]> Tue, 18 Nov 2025 11:47:00 +0000 https://ispordown.com/incident/cmi4oqp7w0001iwfv5ogz3db0 https://ispordown.com/incident/cmi4oqp7w0001iwfv5ogz3db0 Known Issue - Microsoft Azure Type: Incident Duration: 3 hours and 32 minutes Affected Components: Elite In The Cloud, Elite, Expert, Expert in the Cloud Oct 29, 17:51:44 GMT+0 - Monitoring - There is a known issue with Microsoft Azure that may affect a subset of customers ability to login and/or access Dispatch Center and Bing Maps. We are monitoring the situation with Azure and will provide an update as soon as possible. Oct 29, 21:23:29 GMT+0 - Resolved - Azure service is actively being restored and Dispatch Center / Bing Maps are operational. Please reach out to [support@pointofrental.com](mailto:support@pointofrental.com) if you continue to experience issues. Type: Incident

Duration: 3 hours and 32 minutes

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>17:51:44</var> GMT+0</small><br><strong>Monitoring</strong> - There is a known issue with Microsoft Azure that may affect a subset of customers ability to login and/or access Dispatch Center and Bing Maps. We are monitoring the situation with Azure and will provide an update as soon as possible. .</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>21:23:29</var> GMT+0</small><br><strong>Resolved</strong> - Azure service is actively being restored and Dispatch Center / Bing Maps are operational. Please reach out to [support@pointofrental.com](mailto:support@pointofrental.com) if you continue to experience issues. .</p> ]]> Wed, 29 Oct 2025 17:51:44 +0000 https://ispordown.com/incident/cmhcai79300dxobyiovoguqpl https://ispordown.com/incident/cmhcai79300dxobyiovoguqpl Transacation Result Unknown Type: Incident Duration: 5 hours and 42 minutes Affected Components: Elite In The Cloud, Elite Sep 19, 14:26:12 GMT+0 - Identified - We are aware of an issue affecting a subset of Elite customers when taking credit card payments - receiving a Transaction Result Unknown error. If you are receiving this error please EMAIL support@pointofrental.com Sep 19, 15:17:30 GMT+0 - Identified - We've identified that the "Transaction Result Unknown" errors affecting a subset of Elite credit-card transactions are related to recent certificate changes made by Global Payments (GPI). Our team is actively working to ensure full compatibility and restore normal service. We will continue to monitor and provide updates as more information becomes available. Sep 19, 20:08:35 GMT+0 - Resolved - Our team has addressed the "Transaction Result Unknown" errors affecting a subset of Elite credit-card transactions are related to recent certificate changes made by Global Payments (GPI). If you are still experiencing any issues related to this please contact support@pointofrental.com Sep 19, 20:22:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 42 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>14:26:12</var> GMT+0</small><br><strong>Identified</strong> - We are aware of an issue affecting a subset of Elite customers when taking credit card payments - receiving a Transaction Result Unknown error. If you are receiving this error please EMAIL support@pointofrental.com.</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>15:17:30</var> GMT+0</small><br><strong>Identified</strong> - We've identified that the "Transaction Result Unknown" errors affecting a subset of Elite credit-card transactions are related to recent certificate changes made by Global Payments (GPI). Our team is actively working to ensure full compatibility and restore normal service. We will continue to monitor and provide updates as more information becomes available..</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>20:08:35</var> GMT+0</small><br><strong>Resolved</strong> - Our team has addressed the "Transaction Result Unknown" errors affecting a subset of Elite credit-card transactions are related to recent certificate changes made by Global Payments (GPI). If you are still experiencing any issues related to this please contact support@pointofrental.com.</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>20:22:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 19 Sep 2025 14:26:12 +0000 https://ispordown.com/incident/cmfqxn4ts009d374vbryn8lvs https://ispordown.com/incident/cmfqxn4ts009d374vbryn8lvs US Rental Esign Outage Type: Incident Duration: 5 hours and 58 minutes Affected Components: Elite Apr 7, 13:00:00 GMT+0 - Investigating - We are currently investigating an outage with our Rental Esign customers in the US. While this is being actioned, experience with esignatures may be unavailable. Apr 7, 18:57:36 GMT+0 - Resolved - The outage with US esign is resolved. An investigation will occur with our cloud infrastructure provider into the root cause of the hardware issue. Type: Incident

Duration: 5 hours and 58 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an outage with our Rental Esign customers in the US. While this is being actioned, experience with esignatures may be unavailable..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>18:57:36</var> GMT+0</small><br><strong>Resolved</strong> - The outage with US esign is resolved. An investigation will occur with our cloud infrastructure provider into the root cause of the hardware issue..</p> ]]> Mon, 7 Apr 2025 13:00:00 +0000 https://ispordown.com/incident/cm97dbvij00dg11crl4o5mek3 https://ispordown.com/incident/cm97dbvij00dg11crl4o5mek3 US Rental Esign Outage Type: Incident Duration: 1 hour and 13 minutes Affected Components: Elite Apr 4, 14:39:08 GMT+0 - Investigating - We are currently investigating an outage with our Rental Esign customers in the US. While this is being actioned, experience with esignatures may be unavailable. Apr 4, 15:51:54 GMT+0 - Resolved - The outage with US esign is resolved. We identified an underlying host that encountered an error preventing any failover of the infrastructure to automatically occur. Engineers successfully replicated and failed over the environment to new hardware. An investigation will occur with our cloud infrastructure provider into the root cause of the hardware issue. Type: Incident

Duration: 1 hour and 13 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>14:39:08</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an outage with our Rental Esign customers in the US. While this is being actioned, experience with esignatures may be unavailable..</p> <p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>15:51:54</var> GMT+0</small><br><strong>Resolved</strong> - The outage with US esign is resolved. We identified an underlying host that encountered an error preventing any failover of the infrastructure to automatically occur. Engineers successfully replicated and failed over the environment to new hardware. An investigation will occur with our cloud infrastructure provider into the root cause of the hardware issue..</p> ]]> Fri, 4 Apr 2025 14:39:08 +0000 https://ispordown.com/incident/cm92w4o1w009zj6oy59jszr5p https://ispordown.com/incident/cm92w4o1w009zj6oy59jszr5p Elite Cloud Login Partial Outage Type: Incident Duration: 4 hours and 4 minutes Affected Components: Elite In The Cloud Jan 27, 18:47:50 GMT+0 - Resolved - This incident has been resolved. Jan 27, 14:24:04 GMT+0 - Identified - We are aware of a partial outage affecting a small subset of our Elite cloud customers. Our teams are actively working on the issue. If you’re experiencing any difficulties with accessing your cloud environment, please contact our support team immediately. Jan 27, 18:27:57 GMT+0 - Resolved - The partial outage with login related to Elite cloud appears to initially be resolved; however, our teams are actively monitoring the situation and analyzing the root cause of the outage. Please contact support immediately if you're experiencing any difficulties with accessing your cloud environment. Type: Incident

Duration: 4 hours and 4 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>18:47:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>14:24:04</var> GMT+0</small><br><strong>Identified</strong> - We are aware of a partial outage affecting a small subset of our Elite cloud customers. Our teams are actively working on the issue. If you’re experiencing any difficulties with accessing your cloud environment, please contact our support team immediately..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>18:27:57</var> GMT+0</small><br><strong>Resolved</strong> - The partial outage with login related to Elite cloud appears to initially be resolved; however, our teams are actively monitoring the situation and analyzing the root cause of the outage. Please contact support immediately if you're experiencing any difficulties with accessing your cloud environment..</p> ]]> Mon, 27 Jan 2025 14:24:04 +0000 https://ispordown.com/incident/cm6f537h500eua5f11r6ou15r https://ispordown.com/incident/cm6f537h500eua5f11r6ou15r Elite Cloud Login Partial Outage Type: Incident Duration: 7 days, 15 hours and 25 minutes Affected Components: Elite In The Cloud Jan 24, 20:03:35 GMT+0 - Investigating - We are aware of a partial outage affecting a small subset of our Elite cloud customers. Our teams are actively working on the issue. If you’re experiencing any difficulties with accessing your cloud environment, please contact our support team immediately. Jan 24, 23:07:00 GMT+0 - Resolved - The partial outage with login related to Elite cloud appears to initially be resolved; however, our teams are actively monitoring the situation and analyzing the root cause of the outage Type: Incident

Duration: 7 days, 15 hours and 25 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>20:03:35</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of a partial outage affecting a small subset of our Elite cloud customers. Our teams are actively working on the issue. If you’re experiencing any difficulties with accessing your cloud environment, please contact our support team immediately..</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>23:07:00</var> GMT+0</small><br><strong>Resolved</strong> - The partial outage with login related to Elite cloud appears to initially be resolved; however, our teams are actively monitoring the situation and analyzing the root cause of the outage.</p> ]]> Fri, 24 Jan 2025 20:03:35 +0000 https://ispordown.com/incident/cm6b6w9xt00h1uiwtnwj2efy8 https://ispordown.com/incident/cm6b6w9xt00h1uiwtnwj2efy8 Expert - Credit Card Processsing Type: Incident Duration: 1 hour and 18 minutes Affected Components: Expert Sep 19, 15:00:28 GMT+0 - Resolved - This incident has been resolved. Sep 19, 13:41:33 GMT+0 - Identified - We are aware of an issue affecting an isolated number of Expert customers in regards to credit card processing via Cayan. We are working with the third party payment processor as critical priority. Sep 19, 14:59:56 GMT+0 - Resolved - The third party (GPI/Cayan) has rolled back their change temporarily. Credit card processing should now be working normally. Affected customers will need to ensure that their operating system is up to date and supports TLS 1.2 and Cyphers TLS\_ECDHE\_RSA\_WITH\_AES\_256\_GCM\_SHA384 (0xc030) or TLS\_ECDHE\_RSA\_WITH\_AES\_128\_GCM\_SHA256 (0xc02f) If your IT team needs assistance with the above updates, please contact Point of Rental Support Type: Incident

Duration: 1 hour and 18 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>15:00:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>13:41:33</var> GMT+0</small><br><strong>Identified</strong> - We are aware of an issue affecting an isolated number of Expert customers in regards to credit card processing via Cayan. We are working with the third party payment processor as critical priority..</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>14:59:56</var> GMT+0</small><br><strong>Resolved</strong> - The third party (GPI/Cayan) has rolled back their change temporarily. Credit card processing should now be working normally. Affected customers will need to ensure that their operating system is up to date and supports TLS 1.2 and Cyphers TLS\_ECDHE\_RSA\_WITH\_AES\_256\_GCM\_SHA384 (0xc030) or TLS\_ECDHE\_RSA\_WITH\_AES\_128\_GCM\_SHA256 (0xc02f) If your IT team needs assistance with the above updates, please contact Point of Rental Support.</p> ]]> Thu, 19 Sep 2024 13:41:33 +0000 https://ispordown.com/incident/cm19cbs5w002q6pbdwyn1awz3 https://ispordown.com/incident/cm19cbs5w002q6pbdwyn1awz3 Point of Rental is aware of a partial outage affecting some customers hosted in the cloud on Syrinx and Elite. Type: Incident Duration: 1 hour and 54 minutes Affected Components: Elite In The Cloud, Syrinx in the Cloud Sep 11, 15:08:06 GMT+0 - Investigating - We are currently investigating this incident. Some issues may be related to a Microsoft Azure outage We are continuing to investigate. Sep 11, 15:51:35 GMT+0 - Monitoring - At this time services appear to be back to normal. We are continuing to monitor to ensure the issue does not recur. Sep 11, 17:02:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 54 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>15:08:06</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Some issues may be related to a Microsoft Azure outage We are continuing to investigate..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>15:51:35</var> GMT+0</small><br><strong>Monitoring</strong> - At this time services appear to be back to normal. We are continuing to monitor to ensure the issue does not recur. .</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>17:02:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 11 Sep 2024 15:08:06 +0000 https://ispordown.com/incident/cm0xzwaj6000gk5lne9hbbcuq https://ispordown.com/incident/cm0xzwaj6000gk5lne9hbbcuq Degraded Service for Essentials customers in the US area of operations. Type: Incident Duration: 1 hour and 6 minutes Affected Components: Essentials Jul 22, 20:56:41 GMT+0 - Identified - Point of Rental is aware of an issue affecting our US Essentials Customers which causes degraded performance and occasional errors on some connections. We have identified the root cause of this issue and are working on a solution. We currently expect to restore full functionality within the next hour. (By 5pm CST) Jul 22, 22:02:48 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 6 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>20:56:41</var> GMT+0</small><br><strong>Identified</strong> - Point of Rental is aware of an issue affecting our US Essentials Customers which causes degraded performance and occasional errors on some connections. We have identified the root cause of this issue and are working on a solution. We currently expect to restore full functionality within the next hour. (By 5pm CST).</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>22:02:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. .</p> ]]> Mon, 22 Jul 2024 20:56:41 +0000 https://ispordown.com/incident/clyxgw488292310hfoa1qgr4i12 https://ispordown.com/incident/clyxgw488292310hfoa1qgr4i12 EU/UK Essentials Outage Type: Incident Duration: 5 hours and 5 minutes Affected Components: Essentials Jul 22, 08:31:00 GMT+0 - Investigating - Our teams are working on identifying an outage with our European Essentials servers Jul 22, 08:43:00 GMT+0 - Resolved - The outage has been resolved Type: Incident

Duration: 5 hours and 5 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>08:31:00</var> GMT+0</small><br><strong>Investigating</strong> - Our teams are working on identifying an outage with our European Essentials servers.</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>08:43:00</var> GMT+0</small><br><strong>Resolved</strong> - The outage has been resolved .</p> ]]> Mon, 22 Jul 2024 08:31:00 +0000 https://ispordown.com/incident/clyx109up48076hcmzgsi56lr7 https://ispordown.com/incident/clyx109up48076hcmzgsi56lr7 Bing Maps Outage impacting Dispatch in Elite Type: Incident Duration: 2 hours and 13 minutes Affected Components: Elite May 23, 13:30:53 GMT+0 - Identified - We are aware of an issue with Bing Maps that is currently affecting our customers map view in Dispatch. We do not have an ETA for recovery yet from Microsoft. May 23, 15:43:29 GMT+0 - Resolved - The issue with Bing Maps has been resolved and we have confirmed that map view in Dispatch for Elite customers is operational. Type: Incident

Duration: 2 hours and 13 minutes

Affected Components:

<p><small>May <var data-var='date'> 23</var>, <var data-var='time'>13:30:53</var> GMT+0</small><br><strong>Identified</strong> - We are aware of an issue with Bing Maps that is currently affecting our customers map view in Dispatch. We do not have an ETA for recovery yet from Microsoft..</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>15:43:29</var> GMT+0</small><br><strong>Resolved</strong> - The issue with Bing Maps has been resolved and we have confirmed that map view in Dispatch for Elite customers is operational..</p> ]]> Thu, 23 May 2024 13:30:53 +0000 https://ispordown.com/incident/clwjajpeq319965kpobfi4teq72 https://ispordown.com/incident/clwjajpeq319965kpobfi4teq72 Issue Generating and Printing Reports Type: Incident Duration: 7 hours and 11 minutes Affected Components: Elite, Elite In The Cloud May 8, 06:00:00 GMT+0 - Investigating - An issue generating and printing reports for Elite Cloud customers is actively being investigated. May 8, 12:30:27 GMT+0 - Identified - We have identified an issue in Elite related to generating and printing reports. We are currently working on a resolution. May 8, 13:11:13 GMT+0 - Resolved - The issue identified this morning related to reporting and printing has been resolved. Elite customers will need to check for updates to receive the fix. Elite In the Cloud customers will receive the fix automatically. May 8, 13:28:51 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours and 11 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Investigating</strong> - An issue generating and printing reports for Elite Cloud customers is actively being investigated..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>12:30:27</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue in Elite related to generating and printing reports. We are currently working on a resolution..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>13:11:13</var> GMT+0</small><br><strong>Resolved</strong> - The issue identified this morning related to reporting and printing has been resolved. Elite customers will need to check for updates to receive the fix. Elite In the Cloud customers will receive the fix automatically..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>13:28:51</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 8 May 2024 06:00:00 +0000 https://ispordown.com/incident/clvxsa1cu1012815xfmx8vbsd6yb https://ispordown.com/incident/clvxsa1cu1012815xfmx8vbsd6yb Mobile Workforce Isolated Outage Type: Incident Duration: 4 hours and 40 minutes Affected Components: Expert/Elite Mobile Workforce App Jan 23, 16:45:37 GMT+0 - Investigating - Investigating a partial outage to components of Mobile Workforce causing regionalized interruption to users Jan 23, 17:13:20 GMT+0 - Identified - teams are rebuilding a failed component to the regionalized infrastructure associated with the NA2 workplace environment Jan 23, 21:25:22 GMT+0 - Resolved - system back online Type: Incident

Duration: 4 hours and 40 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>16:45:37</var> GMT+0</small><br><strong>Investigating</strong> - Investigating a partial outage to components of Mobile Workforce causing regionalized interruption to users.</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>17:13:20</var> GMT+0</small><br><strong>Identified</strong> - teams are rebuilding a failed component to the regionalized infrastructure associated with the NA2 workplace environment.</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>21:25:22</var> GMT+0</small><br><strong>Resolved</strong> - system back online.</p> ]]> Tue, 23 Jan 2024 16:45:37 +0000 https://ispordown.com/incident/clrql82a2792028hro9jo7oyow3 https://ispordown.com/incident/clrql82a2792028hro9jo7oyow3