Point of Rental - Request Payment and Signature is not currently working - fix coming soon – Incident details

All systems operational

Request Payment and Signature is not currently working - fix coming soon

Resolved
Operational
Started about 2 months agoLasted about 22 hours

Affected

Elite

Partial outage from 6:51 PM to 7:14 PM, Operational from 7:14 PM to 4:48 PM

Elite In The Cloud

Partial outage from 6:51 PM to 7:14 PM, Operational from 7:14 PM to 4:48 PM

Essentials

Partial outage from 6:51 PM to 4:48 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved and will be released the evening of 5/16 in Essentials version 26.7.5.

  • Update
    Update

    This issue is isolated to Essentials customers only, affecting eSign & ePay.

  • Identified
    Identified

    We are actively working to resolve an issue which eSign and ePay links are not working.

    We recommend to not send contracts for electronic Signature and Payment in the meantime. We expect to have this fixed today.

    If you urgently need a payment, we recommend calling your customer. If you can wait, we recommend waiting. We will provide notification once this is resolved.