Point of Rental - Transacation Result Unknown – Incident details
All systems operational
Transacation Result Unknown
Resolved
Operational
Started 10 months agoLasted about 6 hours
Affected
Elite
Degraded performance from 2:26 PM to 8:08 PM
Elite In The Cloud
Degraded performance from 2:26 PM to 8:08 PM
Updates
Update
Update
This incident has been resolved.
Resolved
Resolved
Our team has addressed the "Transaction Result Unknown" errors affecting a subset of Elite credit-card transactions are related to recent certificate changes made by Global Payments (GPI). If you are still experiencing any issues related to this please contact support@pointofrental.com
Update
Update
We've identified that the "Transaction Result Unknown" errors affecting a subset of Elite credit-card transactions are related to recent certificate changes made by Global Payments (GPI). Our team is actively working to ensure full compatibility and restore normal service.
We will continue to monitor and provide updates as more information becomes available.
Identified
Identified
We are aware of an issue affecting a subset of Elite customers when taking credit card payments - receiving a Transaction Result Unknown error.
If you are receiving this error please EMAIL support@pointofrental.com