Point of Rental - Transacation Result Unknown – Incident details

All systems operational

Transacation Result Unknown

Resolved
Operational
Started 10 months agoLasted about 6 hours

Affected

Elite

Degraded performance from 2:26 PM to 8:08 PM

Elite In The Cloud

Degraded performance from 2:26 PM to 8:08 PM

Updates
  • Update
    UTC
    Update
    This incident has been resolved.
  • Resolved
    UTC
    Resolved
    Our team has addressed the "Transaction Result Unknown" errors affecting a subset of Elite credit-card transactions are related to recent certificate changes made by Global Payments (GPI). If you are still experiencing any issues related to this please contact support@pointofrental.com
  • Update
    UTC
    Update
    We've identified that the "Transaction Result Unknown" errors affecting a subset of Elite credit-card transactions are related to recent certificate changes made by Global Payments (GPI). Our team is actively working to ensure full compatibility and restore normal service. We will continue to monitor and provide updates as more information becomes available.
  • Identified
    UTC
    Identified
    We are aware of an issue affecting a subset of Elite customers when taking credit card payments - receiving a Transaction Result Unknown error. If you are receiving this error please EMAIL support@pointofrental.com