Point of Rental - US Rental Esign Outage – Incident details

All systems operational

US Rental Esign Outage

Resolved
Operational
Started over 1 year agoLasted about 1 hour

Affected

Elite

Partial outage from 2:39 PM to 3:51 PM

Updates
  • Resolved
    UTC
    Resolved
    The outage with US esign is resolved. We identified an underlying host that encountered an error preventing any failover of the infrastructure to automatically occur. Engineers successfully replicated and failed over the environment to new hardware. An investigation will occur with our cloud infrastructure provider into the root cause of the hardware issue.
  • Investigating
    UTC
    Investigating
    We are currently investigating an outage with our Rental Esign customers in the US. While this is being actioned, experience with esignatures may be unavailable.