Point of Rental - US Rental Esign Outage – Incident details
All systems operational
US Rental Esign Outage
Resolved
Operational
Started over 1 year agoLasted about 1 hour
Affected
Elite
Partial outage from 2:39 PM to 3:51 PM
Updates
Resolved
Resolved
The outage with US esign is resolved. We identified an underlying host that encountered an error preventing any failover of the infrastructure to automatically occur. Engineers successfully replicated and failed over the environment to new hardware. An investigation will occur with our cloud infrastructure provider into the root cause of the hardware issue.
Investigating
Investigating
We are currently investigating an outage with our Rental Esign customers in the US. While this is being actioned, experience with esignatures may be unavailable.
